Event Cancellation Insurance

MotorsportReg has partnered with Vertical Insure to offer event cancellation coverage when you register for your event on MotorsportReg.com.

How do I know if my reason for cancellation is covered?

Your policy covers over 65 reasons. If you do not see your reason listed or if you still have questions, contact our customer support team at support@verticalinsure.com.

What is the duration of my policy?

Coverage starts the day after the policy is purchased. Any covered peril that occurs from that point until the beginning of the event would be covered.

How do I file a claim?

After purchase, you can create an account in the Vertical Insure customer portal at customers.verticalinsure.com. Be sure to use the email address that is associated with

your policy when creating your account. The portal will display a full list of all of your active policies with links to file a claim. If you do not want to create a customer portal account, you can also access the claims portal through the confirmation email you received from Vertical Insure immediately after purchase. Search for “Vertical Insure” in your inbox or spam folders to locate this email. The claims portal will include a short submission form that may require supporting documentation to verify the claim (medical records, receipts, or other relevant documents). If you have any questions regarding the claims process, please reach out to us at support@verticalinsure.com.

How are claims handled and when will I receive an answer?

With proper information and documentation received, policyholders can expect a resolution and payout typically within 5-7 business days. Any questions about your policy, coverage, or a submitted claim can be directed to the Vertical Insure customer support team at support@verticalinsure.com.

Where can I find my policy ID or number?

The Vertical Insure customer portal contains all policy information, including your policy ID/Number. Create your free customer portal account at customers.verticalinsure.com. After purchasing a policy, the policyholder also receives an email from Vertical Insure which includes the policy ID/Number. The email address will be the one associated with your registration. Please search your inbox (search “Vertical Insure”) or check your spam folders for the email. Or you can send a request to support@verticalinsure.com using the email address associated with your registration and policy.

Can I cancel my policy?

If you are not satisfied with the product for any reason, the policyholder has the option to cancel the policy within ten (10) days of the initial purchase date. If cancellation is requested within those 10 days, Vertical Insure will process the cancellation of the policy and refund the premium in full, as long as you have not filed a claim. Policy cancellation requests should be submitted to support@verticalinsure.com.

Eligibility

Eligibility for cancellation insurance is controlled by Vertical Insure - if a quote shows during your checkout session, you are eligible.

MSR settings have cancellation insurance excluded if the registration status is On-Hold or Waitlisted, or if Deferred Payment is set to ON for that event.

For now, you can not purchase insurance for someone else. Parent profiles registering a child profile will not see the insurance option.